Employee
Others
Others
| Stakeholders | Issues of concern | Description and communication mode / frequency |
| Employee | •Corporate governance＆performance •Development strategies •Industrial relations •working environment / working conditions •employee education and training •occupational health and safety •work and life •compliance with code of law •salary and welfare policies |
•Fill in a monthly communication record (including policy advocacy, intra-group adjustments, etc.) •hold regular meetings with trade union •hold bimonthly meetings with the Safety Operations Management Committee •supervisors interviews / quarterly •Human Resources interviews / irregular •meetings with welfare committee / quarterly •meetings with the Labour Safety Committee •industrial relations meetings / quarterly •Magazine / monthly |
| Customer | •Product "quality, service, responsibility" •green product •customer privacy •product delivery |
•Customer service satisfaction survey / once a year •regular product descriptions or exhibitions •market research, irregular visits, customer interviews (irregular) •assist intechnical analysis or guidance |
| Supplier | •Supply chain management •regulations compliance •raw material traceability and responsibility procurement |
•Irregular telephone conferences, occasional business visits •occasional email back and forth •uniform filing of communication records if there are any advocacy or reflection items •evaluation of suppliers every four months by the raw material unit |
| Shareholder and investor | •operational performance •industry competitiveness •information transparency •dividend policy •sustainable development strategy |
•Legal person explanation session / at least twice a year •annual shareholders meeting / once a year •financial information published on the official website / irregular updates •open information observatory / irregular updates •investor visits / many times a year |
| Government organization | •Greenhouse air reduction •energy resources management •water resources management •The statementof the case and communication •employment opportunities •compliance with regulations |
•Always pay attention to the changes of laws and regulations, and comply with the relevant regulations of the government •cooperate with the inspection work of all departments •The Administrative Office is a unified window responsible for external liaison work •regular labor inspection •questionnaire response •Public Hearing & visit communications |
| Community | •Aborigine's rights •business image •community service •social care |
•Assist local community in conducting a wide range of public welfare activities •The community residents shall reflect relevant opinions, and the management office shall handle replies for the window, and make records and files for follow-up •volunteer activities |
| Government/nonprofit organization | •Forest conservation and biodiversity •raw materials traceability and responsibility procurement •social welfare plan |
•News media •host & support community activities |